Can you imagine the hundreds of people affected by fire disasters each year? The National Fire Protection Association (NFPA) reports new numbers annually. Here are some figures from their most recent report.
- In 2020, U.S. fire departments responded to 1,388,500 fires.
- These fires caused 3,500 civilian deaths, 15,200 civilian injuries, and an estimated $21.9 billion in direct property loss.
- A federally recognized research and standards organization, the NFPA is wholly supported by Congress and the U.S. Department of Homeland Security.
Now let's discuss trust. It's earned through deeds. It shows up in the little things, like when our team gives you an unambiguous nod that says, "We’ve got this!" right before they get to work or when they take as much time as necessary to answer the many questions you might have, in as much detail as you need. Our department's local expertise is unprecedented. We are, quite literally, the best at knowing Charlotte inside and out. But even more than that, the reason you're in hands that are trustworthy is because the members of our department are, quite simply, the hearts of our service.
Picture this: You're in the aftermath of a fire, and the next step requires making a call. A simple call, really. Yet not too many days will pass before you realize this isn't simply about restoring walls and fixtures. It is about people doing the nuts and bolts of a process that helps other people return to some version of the normal they once inhabited. A version of the normal that is, as they say, home again. We are competent at the work we do, and we do it with dignity and trust. But above all, we get the work done at any hour, day or night. And when we get the work done, it is as if you are floating downstream in a canoe. You are, in every sense, gliding toward a destination that feels safe.